AT ACS, through many years of delivering cross-functional robust outsourcing solutions across a wide range of industries, we have fashioned-out and mastered a proven methodology for remote support. Our ability to provide maximum flexibility, unmatched reliability and our technical capabilities covering most major accounting regulatory frameworks set us apart from the herd.
A dedicated account manager is assigned for each client firm. Every account manager carries a globally recognized professional accounting qualification with minimum of 5 years of client service experience in a sizable accounting firm. The account manager becomes your one-point contact for the length of your relationship with ACS.
Given below is a brief outline of the onboarding as well as service processes.
Client firm contacts ACS (through contact form, email or messenger)
Client receives an acknowledgement email which seeks to establish a suitable time to schedule a call by a solutions expert
At the agreed time, the client receives a call by the solutions expert. Client’s business needs are understood and documented
Within the following 24 hours, the client receives a detailed proposal document which is followed by another call by the solutions expert to respond to their questions and to ensure that the proposed solution is perfectly aligned with client’s needs
Final solution components and scope are agreed which are converted into a detailed SLA which is sent to the client along with an NDA for approval and signatures
The client receives a welcome email containing answers to some FAQs as well as contact details of all the persons relevant to the relationship, together with some useful guidelines to escalate any service deficiencies and other issues which cause concern.
The client is advised to suggest a suitable time for a video call to be scheduled between the client’s focal person(s) and the account manager and the senior members of his/her team.
Client receives an invitation to a video call scheduled at the agreed time.
Client receives a video call by the account manager. He/she introduces his/her team to the client.
The account manager provides the client’s designated person with the login credentials to a secure client area on ACS web-portal. Among other account management tools, the client area provides access to secure document sharing tools.
If access to the client’s systems is part of the agreed solution, access credentials are shared by the client through the document sharing tools using a standard form.
If deemed necessary by the client, a short test run (using dummy documents and data) is performed to get the client acquainted with the process flow and its reliability.
Service delivery begins.