BACK OFFICE ENGAGEMENT MODELS

AT ACS, through many years of delivering cross-functional robust outsourcing solutions across a wide range of industries, we have fashioned-out and mastered a proven methodology for remote support. 

For maximum flexibility, we have devised a variety of engagement models. Our solutions consultants can further customize by combining these engagement models for various elements of service delivery. 

Transaction Units Based Model

TYPES OF TRANSACTIONS

 

  • Simple transactions

  • Moderate complexity transactions

  • Complex transactions

 

ADVANTAGES TO THE CLIENT

1. Payment to ACS SYNERGY is directly linked to the output. This allows clients the flexibility to adjust the service volumes based on business cycles.

2. Transfer the risk of variability in business activity to ACS SYNERGY. Clients can reduce financial wastage as they pay only for what they use.

3. Induces a high level of transparency in transactions. This forces ACS SYNERGY and the client to continuously improve the processes.

The transaction units based model refers to an engagement model where payment to ACS SYNERGY is based on the number of transactions that have been processed for the client.

ACS SYNERGY will set a baseline price based on the complexity of transactions and billing will be done on the volume of transactions processed per type of transaction.

Full-Time Equivalent Based Model

Our most popular outsourcing model is one in which the client pays for the inputs made by the supplier; namely, resource time and materials.

 

ACS SYNERGY agrees on a standard price per FTE, then billing is completed based on the number of FTEs deployed for the client.

ADVANTAGES TO THE CLIENT

1. The price will be based on the expertise of the resources deployed, complexity of tasks performed, degree of domain experience etc.

2. Fixed pricing even if transaction levels are subject to a high degree of fluctuation.

3. Ease of implementation and is readily compatible with any type of organization and any type of process.

4. Through process improvements the supplier can reduce the number of FTE's deployed for the client thereby giving a cost saving to the client.

Build, Operate and Transfer

The BOT (Build, Operate and Transfer) solution offers an engagement model that allows clients with interest in potentially owning and operating their own outsourcing center to undertake the process in phases.

ACS SYNERGY partners with the client to build the outsourcing center in three phases:

Build

ACS SYNERGY sets up the outsourced team.

Operate

ACS SYNERGY manages the outsourced team and executes live projects.

Transfer

ACS SYNERGY transfers all resources to the client company.

ADVANTAGES TO THE CLIENT COMPANY:

1. Minimized upfront investment. The company can ‘test the waters’ prior to committing to a transfer that requires long-term resources and financial commitment.

2. Minimized management involvement. The outsourcing partner is responsible for all management and operational issues and for ensuring timely and quality delivery.

3. Transferred team is an operational team. The outsourcing partner builds and operates the team so clients need not address training requirements and transfer issues.

4. Exit strategy. This arrangement provides a low to no investment exit option.

Contact ACS through the form below and initiate the process of getting a quotation for a customized solution.

About ACS SYNERGY
ACS SYNERGY is a global business enablement firm. Transcending borders through technology, it maintains a virtual global presence and serves clients that are based around the world.
With a corporate headquarter in Singapore, the firm operates several online service businesses which are supported by delivery and support centers located at various locations globally.

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CONTACT US

ACS is truly global. Wherever in the world your business is located, through effective use of enabling technologies and a healthy network of our global professional consultants, we are able to serve you anywhere and almost everywhere.

Global enquiries email: contact@acssynergy.com